Refund policy

Mail club orders are final sale, and we cannot accept returns on mail club items.

If your mail club order arrives damaged or incomplete, or if you think it has gotten lost in the mail, you may be eligible for a replacement. 

If your mail arrived damaged:
Please inspect your order upon reception and contact us immediately if the item is damaged, incorrect, or incomplete, so that we can evaluate the issue and make it right. Please get in touch if you have questions or concerns about the specific items you ordered.

Reach out by emailing thesailorspost@gmail.com with your name & photos of the damage.

If you think your mail got lost:
If it has been over 14 business days (United States) and your mail still hasn't arrived, please email thesailorspost@gmail.com with your name and address.

If a letter was unable to be delivered, it will be returned to sender and it may still be on its way back to me. We will help you determine if it has been lost! If we receive mail returned to sender, we will confirm your address and re-send it to you. If you have not received your mail and it has not been returned to us, we will work out a solution!

You can always contact us with any questions at thesailorspost@gmail.com and we  will work with you to find a solution.