JOIN THE SAILOR'S POST MAIL CLUB
OCTOBER MAIL WILL BE SENT ON MONDAY, OCTOBER 5
The Sailor's Post - Frequently Asked Questions
What is the theme of the mail club?
Sailing & travel! Coastal, nautical, cozy, reflective, and a little bit adventurous.
Each month we wil visit a new coastal location and explore that place & a selected topic.
While we work to keep the joy of snail mail alive, we aim to inspire you to connect with the world, yourself, and others while collecting some fun & unique art and paper goods!
What does The Sailor's Post include?
Each issue of The Sailor's Post will include a custom made 4x6 postcard print, a letter with a list of curated recommendations, a conversation card, and surprise goodies.
Surprise goodies include bonus postcards or prints, mini prints, bookmarks, stickers, recipe cards, etc!
Each member will also receive a bonus postcard with their first issue!
How much does The Sailor's Post cost, and how does billing work?
The Sailor's Post pricing is as follows:
- Domestic (United States) subscriptions are $9 each month.
- International subscriptions are currently unavailable. We are working on making these available for you!
Shipping (via stamp) is INCLUDED in the price listed above.
Billing will occur once a month, on the day which you originally signed up.
All mail club sales are final.
When do I need to sign up to receive October's mail?
Sign-ups are until the 25th day of each month.
For example, to receive November's issue, you must be subscribed between September 26th and October 25th. If you sign up on October 26th, you will receive December's mail.
The Sailor's Post will be sent out in the first week of the month - for example, November's issue will be mailed out in the first week of November. You will receive a confirmation email once your letter has been mailed, but because we ship using stamps, you will not receive tracking information.
What if I missed the sign-up window but I still want to purchase October's issue?
Extra issues from each month are listed on our website for one-time purchase under Archive Issues.
October's mail is now available in the archive!
When will I receive my letter?
The Sailor's Post will be sent out in the first week of the month - for example, October's issue will be mailed out in the first week of October. Exact shipping days will be communicated with you via email and updated on our website.
You will receive a confirmation email once your letter has been mailed. Because we ship using stamps, you will not receive tracking information. It's part of the fun of snail mail!
Please allow up to 14 business days for Domestic (United States) mail once they have been dropped off with USPS.
Delivery times may vary because of location, weather, or other factors contributing to postal delays.
What if my mail arrived damaged, or got lost on its way to me?
If your mail arrived damaged:
Please reach out by emailing thesailorspost@gmail.com with your name & photos of the damage.
If you think your mail got lost:
If it has been over 14 business days (United States) and your mail still hasn't arrived, please email thesailorspost@gmail.com with your name and address.
If a letter was unable to be delivered, it will be returned to sender and it may still be on its way back to me. We will help you determine if it has been lost!
If we receive mail returned to sender, we will confirm your address and re-send it to you.
If you have not received your mail and it has not been returned to us, we will work out a solution!
I will get back to your email within a few days, and will be happy to assist you!
How do I cancel my subscription or change my address/billing/account information?
We understand you may need to cancel or update your customer information, and you can do so at any time!
To manage your membership:
- Log into your account
- Go to your orders page and locate your subscription order
- Select "manage subscription"
- Select "cancel subscription"
You can contact me if you need help with this process!
What countries does The Sailor's Post ship to?
Our mail club is currently open to United States subscriptions only.
We are working on expanding the list of countries we ship to & making international subscriptions available. If you have any questions, please feel free to get in contact with me!